Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

General Questions

What is your return policy?

We want you to be completely satisfied with your purchase. However if for any reason you are not satisfied, you may return the item(s) within 30 days of receiving your order for a refund or an exchange. Find out more via our Returns/Refund Policy

Where is my order confirmation?

Please check your email including Junk or Spam folder for confirmation of your order.

Do you provide tracking information?

Yes. Shipping information including tracking number will be sent to you when your card is dispatched.

How do I track my order?

You can track your order via the Royal Mail website. You can also track your order by clicking the chat icon on the bottom right & it will say track order.

How do i cancel an order?

items are processed & shipped within 1 working day. You can attempt to cancel an order by contacting us via email: support@satnavicard.com

Please Note : Items are processed and shipped within 1 working day. Once your order is processed for shipping with a tracking number. We are unable to cancel your order.

My order is missing. What do I do?

If your order has gone missing, Please try track it first before contacting us. if you need further assistance, please contact us via email : support@satnavicard.com & we would investigate.

Do you have a physical store?

Currently, we do not have a physical store.

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely.